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COVID-19 Important Shipping Information

Due to the current COVID-19 situation, we are experiencing an increased volume of online orders.

We thank you for your support as we are working hard to ensure that your orders are dispatched as quickly as possible.

With increased volumes of online shopping and additional safety measures, delays may be encountered on shipments as our delivery partners also face numerous challenges presented by the pandemic.

Our customer service team are experiencing delays in responding to enquiries so we appreciate your patience. We will respond to you as quickly as we can.

Delivery:

A confirmation email showing that we have received your order will automatically be sent to you once you have proceeded through to the end of the check out. Risk in the Products (e.g. damage or loss to the products) will remain with us until we deliver the goods to the address specified in your order when the risk will pass to you immediately.

Timing Of Delivery:

Estimated delivery time within the United Kingdom is approximately 8 to 10 days from the date your payment is received. The estimated delivery times are in business days (Monday through Friday excluding Public holidays). Estimated times are to be used as a guide only depending on your location and the availability of stock. Whilst we endeavour to fulfil all orders, please note some items, sizes or colours may not be available at time of dispatch. Your credit card will be refunded for items not available at time of dispatch.

Shipping Method:

Please note we only ship orders to UK postal addresses (being England, Scotland Wales and Northern Ireland). Unless otherwise agreed by us, we will deliver your Products to the UK address indicated on your Order Confirmation. We dispatch all orders using a courier service. If no-one is available to take delivery of your Products, you may use our courier’s re-delivery service, details of which will be provided by card at the time of attempted delivery. We will use our reasonable efforts to deliver your Products to you within the estimated delivery time; however, we do not guarantee that we will deliver within this time frame. Title and risk of loss to all Products will pass to you on delivery.

If you have specified a recipient who is not you, for delivery purposes, then you accept that evidence of a signature by a person who identifies themselves as that person at that delivery address, is evidence of delivery to you and fulfilment by us of our responsibility.

Please Note: We do not ship to BFPO addresses or post office boxes.

Shipping Charges:

All purchases for delivery in England, Scotland, Wales and Northern Ireland will be charged as follows:

  • We offer free standard shipping for all orders of £100 (exclusive of VAT) or more.
  • Orders under the value of £100 (exclusive of VAT) will apply a rate for shipping.

Our freight and handling fees do not include insurance and we may not be held responsible for any damage, destruction or loss of goods after delivery to you at your nominated shipping address.
Any applicable shipping charges for your order will be shown during the checkout. We may at our discretion offer limited time free shipping promotions from time to time based on the following eligibility criteria:

  • Order is placed during the stated promotional period;